Returns & Refunds Policy

At LogioXpress, customer satisfaction is a priority. This Returns & Refunds Policy outlines the conditions under which returns, exchanges, and refunds are accepted, ensuring transparency and confidence in every transaction.

Eligibility for Returns

Items may be eligible for return if they meet the following conditions:

1. Returned in their original packaging, unused, and undamaged
2. Submitted within the approved return window (typically 7–14 days from delivery, unless otherwise specified)
3. Accompanied by valid proof of purchase or order confirmation

All return requests are subject to review and approval.

Non-Returnable Items

For safety, regulatory, and logistical reasons, certain items are not eligible for return, including:

1. Perishable goods (such as food, plants, or live animals)
2. Custom-made or personalized shipments
3. Items damaged due to improper handling or storage by the recipient
4. Goods restricted by local or international regulations

Return Process

To initiate a return:

Contact LogioXpress customer support via email or phone within the eligible return period.

Provide your order number, shipment details, and reason for the return request.

Upon approval, you will receive return authorization and detailed return instructions.

Unauthorized returns may not be accepted.

Refunds

Once the returned item is received and inspected, LogioXpress will process the refund through the original payment method.

Refund processing times vary depending on the payment provider but are typically completed within 5–10 business days after approval.

Shipping charges are generally non-refundable, except in cases where:

An incorrect item was shipped by LogioXpress

The item was defective upon arrival

Exchanges

If you require a replacement, please notify our support team. LogioXpress will facilitate an exchange for the same item or offer suitable alternatives based on availability.

Damaged or Defective Items

If you receive a damaged or defective item, contact LogioXpress immediately. We may request photographs or supporting documentation for verification purposes.

Depending on the situation, we will arrange for repair, replacement, or refund in a timely and fair manner.

Policy Updates

LogioXpress reserves the right to update this Returns & Refunds Policy periodically to reflect operational or regulatory changes. The most current version will always be available on our website.

Continued use of our services constitutes acceptance of this policy.

By choosing LogioXpress, you benefit from clear procedures, fair resolutions, and a customer-focused approach to every shipment and transaction.