Customs & Duties Policy

At LogioXpress, we are committed to ensuring smooth, compliant, and efficient customs processing for all shipments crossing international borders. This policy outlines our procedures and responsibilities regarding duties, taxes, and import/export regulations.

Scope of Policy

This policy applies to all international shipments handled by LogioXpress, including:

1. International parcel shipments
2. Commercial freight and bulk cargo
3. Special cargo requiring permits, certifications, or regulatory approvals
4. E-commerce orders subject to destination-country import regulations

Customs Clearance Process

To ensure compliance and minimize delays, LogioXpress follows a structured customs clearance process:

1. Documentation Verification – Review of commercial invoices, packing lists, certificates of origin, and any required supporting documents.

2. Goods Classification – Accurate classification under the Harmonized System (HS) codes.

3. Duty & Tax Assessment – Calculation of applicable customs duties, taxes, and administrative fees.

4. Customs Submission – Filing and coordination with relevant customs authorities for clearance approval.

Customer Responsibilities

To ensure efficient processing, shippers and recipients are responsible for:

Providing complete and accurate shipment documentation

Declaring the true value, description, and origin of goods

Obtaining required licenses, permits, or certifications for restricted items

Prompt payment of applicable duties, taxes, and regulatory fees

Failure to provide accurate information may result in delays, penalties, or shipment seizure by authorities.

Duty & Tax Calculation

LogioXpress ensures transparent and compliant calculation of customs duties and taxes based on:

Declared shipment value

Applicable local tariffs and trade agreements

Product category and assigned HS codes

Shipment weight, volume, or other regulatory criteria (where applicable)

All charges are assessed according to the laws and regulations of the destination country.

Compliance & Legal Adherence

LogioXpress strictly complies with:

International trade regulations and conventions

Customs laws of origin, transit, and destination countries

Prohibited and restricted goods regulations

Anti-smuggling, safety, and security protocols

We work closely with licensed customs brokers and regulatory authorities to maintain full legal compliance.

Resolution of Customs Issues

In the event of customs inspections, delays, or disputes:

LogioXpress provides active support to facilitate resolution

Customers are promptly notified of any required actions or documentation

Additional charges resulting from customs assessments are communicated transparently

We coordinate directly with licensed brokers to expedite clearance whenever possible

By adhering to this Customs & Duties Policy, LogioXpress ensures lawful processing, minimized delays, and reliable international shipping for our customers.